We verify every area of your sales and service process. Both, digital and physical.
We connect the digital and physical world, offering a comprehensive view of the business, ensuring constant monitoring and quality control.
We will conduct a kick-off workshop with you to get to know the expectations, functioning of the company and purchasing personas.
We will select tools tailored to conduct qualitative research. We will establish non-standard activities in the research scenario.
Project Manager, UX researchers and e-commerce specialists will watch over it from the beginning of the project. We provide ongoing contact with team members and access to the schedule of activities through the project management application.
We will assess the quality of after-sale contact, delivery time, compliance with the declaration, quality of services provided by external suppliers. We will verify the safety and packing method, aesthetics and additional materials.
We will evaluate the return and complaint process: response time, way of settling the matter, quality of communication, process costs.
You will receive a detailed UX report. You will learn proposed solutions to all issues and the justification for our recommendations.
Are you looking for a team to help you increase the conversion and meet your business goals?
It’s good you’re here.