A website that sales on its own to B2B clients

About the client

Openprint.pl is a printing company for advertisements that specialises in remote customer assistance. They are part of the Reflect Group, one of the leading corporations consolidating advertising printing-related brand names.

Their system enables the automatic creation of projects and printing orders for promotional materials.

Scope of services

Project implemented by
Wojciech Popiela
CEO/UX Expert

Context

The process of ordering the printing of marketing materials is complicated and fraught with uncertainties. Could it be presented in a way that allows for error while maintaining adaptability?

Open Print met the challenge of developing a fully automated system that guides the user through the design and ordering of advertising materials through printing. Dedicated to the general public, not just specialists.

What was our mission?

  • Create a procedure that walks B2B clients through the whole design and ordering process for advertising materials.
  • Reduce the likelihood of making an error and the necessity to contact assistance.

What strategies have we selected?

  • UX/UI Design
  • Design workshops
  • Analysis of customer behaviour and needs

Concept of changes

  • UI Design - designing a brand-new purchase procedure
  • Visual communication design
  • Creation of automated contextual and technical assistance

Results

  • User-friendly interface
  • Increased user satisfaction with the website
  • A response to candidates' actual requirements
  • Time savings for the customer service department
  • Errors made when placing orders are reduced.

Summary

Even ostensibly complicated processes can be automated by analysing user behaviour and demands and designing and evaluating purchasing phases correctly.